Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Charlotte — Design & Creativity | H&P Kids

From Charlotte’s studio · Autumn / Winter

Four colours. Sixteen planned designs.

Our Design Director explains the collection: two hoodies and two T-shirts for each friend, the H&P signature, funny phrases and everyday illustrations.

Read Charlotte’s fashion editorial

Charlotte, a dark Poodle in a lavender hoodie, drawing clothing designs at her Montréal desk.

Montréal · Québec

Meet Charlotte

Charlotte is a Poodle who welcomes Liza with a bonjour and a notebook full of drawings. She notices colours, proportions and small details, and enjoys turning an idea into something people can wear.

At the H&P Kids Office

Design Director

Charlotte leads design. She sketches the hoodies, develops the paw motif and revises the design after the first sample. Liza's proposed giant treat pocket receives careful consideration.

Inside the story

Creativity includes listening. Charlotte changes her drawings as the friends learn more about their first customers.

One of four friends in the single book accompanying Collection 01.

Discover Liza e as Malas · Meet the four friends

Visit my desk

Try Charlotte's activity in the H&P Kids Office