Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Prepared answers from our story world. For personal order help, contact our human team.

H&P Kids — Stories, Style & Life Skills

From Charlotte’s studio · Autumn / Winter

Four colours. Sixteen planned designs.

Our Design Director explains the collection: two hoodies and two T-shirts for each friend, the H&P signature, funny phrases and everyday illustrations.

Read Charlotte’s fashion editorial

A Hoodies & Paws World. Same universe. A different story.

A small idea. A world of possibilities.

H&P Kids is the children's story and clothing extension of Hoodies & Paws. An editorial world of friendship, creativity and belonging, with Liza Maria at its heart.

Collection 01: one book, four friends

Liza e as Malas — Uma ideia chamada Hoodies and Paws follows Liza, Miguel, Charlotte and Maya as they learn to create a company together. Every character in this collection belongs to that shared story.

Liza Maria — CEO & Creative Director

São Paulo · Vancouver · British Columbia. An idea noticed on a walk becomes a project. As CEO, Liza learns to listen, keep track of plans and take responsibility. Leadership is something she practises with her friends.

Miguel — Customer Happiness Director

Alberta · Vancouver. Miguel looks after Customer Happiness. He asks what people need, explains sizes and delivery, listens when a mistake happens and helps the team put it right.

Maya — Production & Quality Director

Toronto · Ontario. Maya organises production: comparing options, arranging the first sample, checking quality and following delivery dates. When everyone imagines a pile of hoodies, she brings them back to testing one.

Charlotte — Design Director

Montréal · Québec. Charlotte leads design. She sketches the hoodies, develops the paw motif and revises the design after the first sample. Liza's proposed giant treat pocket receives careful consideration.

A world that grows with the story

Our wider cast connects Canada's ten provinces and three territories. Future chapters may bring new friends and The Revolutionary Rockers. This first book begins before the band.

Hoodies & Paws remains the home of the adult and pet collections. H&P Kids has its own voice, stories and experience within that same universe.

Discover Liza e as Malas · Meet the four friends

Visit Hoodies & Paws — adults & pets