Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Liza Maria — CEO & the Heart of H&P Kids

Liza Maria, a Shih Tzu in a dusty rose hoodie and pearls, at her CEO desk.

São Paulo · Vancouver · British Columbia

Meet Liza Maria

Liza is a Brazilian Shih Tzu with an observant eye, a fondness for treats and a very serious attachment to her pearls. She arrived in Canada with Sarita at four; at eight, she looks back on the suitcases, friendships and little decisions that changed her world.

At the H&P Kids Office

CEO & Creative Director

An idea noticed on a walk becomes a project. As CEO, Liza learns to listen, keep track of plans and take responsibility. Leadership is something she practises with her friends.

Inside the story

Her journey connects São Paulo, Vancouver and Montréal. Through every move, her bond with Sarita remains home.

One of four friends in the single book accompanying Collection 01.

Discover Liza e as Malas · Meet the four friends

Visit my desk

Try Liza's activity in the H&P Kids Office