Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Liza and the Suitcases — The Book Behind Collection 01

Liza and the Suitcases book cover with Sarita and Liza

H&P Kids · Collection 01

An idea called Hoodies and Paws

By Liza & Sarita Fiuza

One collection. One book. Four friends learning to build something together.

Liza's 32-page diary begins with suitcases in São Paulo. With Sarita beside her, she discovers Vancouver, new words and a patient friend called Miguel. A walk and a question about hoodies bring Charlotte in Montréal and Maya in Toronto into the same small idea.

A story about beginnings

Written in English and told by Liza, the book follows friendship, change and the first steps of a business: listening to customers, planning costs, borrowing responsibly, testing a sample, delivering orders and learning from a mistake.

"The name was ready. Everything else needed work."

Meet the team

Read together. Talk together.

Why did the friends make one sample first? What changed when Miguel listened to customers? What did Liza learn about being a CEO? These questions can open a conversation with a parent, caregiver, family member or educator.

The collection

All four characters and the first collection connect to this same book. The Revolutionary Rockers belong to a future chapter; the band has not formed in this story.

Launch and purchasing details will be shared when confirmed.

Explore Collection 01 · Enter the H&P Kids world

Hoodies & Paws Kids · An imprint of Hoodies & Paws

Step into the story

Visit the H&P Kids Office to make a plan with Liza, explore colour with Charlotte, test an idea with Maya and practise listening with Miguel.