Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Maya — Production & Quality | H&P Kids

Maya, a Golden Retriever in an ochre hoodie, checking garments and parcels in Toronto.

Toronto · Ontario

Meet Maya

Maya is a Golden Retriever who brings questions about materials, deadlines and how things will actually work. Based in Toronto, she stays close to her friends through their calls and shared plans.

At the H&P Kids Office

Production & Quality Director

Maya organises production: comparing options, arranging the first sample, checking quality and following delivery dates. When everyone imagines a pile of hoodies, she brings them back to testing one.

Inside the story

A crooked pocket is a reason to improve the sample. Testing, checking and trying again are all part of her chapter.

One of four friends in the single book accompanying Collection 01.

Discover Liza e as Malas · Meet the four friends

Visit my desk

Try Maya's activity in the H&P Kids Office