Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Meet Liza, Miguel, Charlotte & Maya | H&P Kids

From Charlotte’s studio · Autumn / Winter

Four colours. Sixteen planned designs.

Our Design Director explains the collection: two hoodies and two T-shirts for each friend, the H&P signature, funny phrases and everyday illustrations.

Read Charlotte’s fashion editorial

Four friends. One shared story.

Meet the team at the heart of Liza e as Malas, the single book in Collection 01. Their different strengths turn a small idea into something they can build together.

Liza Maria — CEO & Creative Director

São Paulo · Vancouver · British Columbia. An idea noticed on a walk becomes a project. As CEO, Liza learns to listen, keep track of plans and take responsibility. Leadership is something she practises with her friends.

Miguel — Customer Happiness Director

Alberta · Vancouver. Miguel looks after Customer Happiness. He asks what people need, explains sizes and delivery, listens when a mistake happens and helps the team put it right.

Maya — Production & Quality Director

Toronto · Ontario. Maya organises production: comparing options, arranging the first sample, checking quality and following delivery dates. When everyone imagines a pile of hoodies, she brings them back to testing one.

Charlotte — Design Director

Montréal · Québec. Charlotte leads design. She sketches the hoodies, develops the paw motif and revises the design after the first sample. Liza's proposed giant treat pocket receives careful consideration.

The wider Canadian universe

These established characters belong to the wider world and future chapters; they are not presented as cast members of this first book.

  • Rusty — Saskatchewan
  • Milo — Manitoba
  • Barnaby — New Brunswick
  • Daisy — Nova Scotia
  • Pip — Prince Edward Island
  • Captain — Newfoundland & Labrador
  • Koda — Yukon
  • Taya — Northwest Territories
  • Nanook — Nunavut

Milo is deaf and experiences rhythm through vibration. His musical talent, personality and friendships belong to his wider story.

Discover Liza e as Malas · Meet the four friends

Board & Advisory

Sarita Venancio, human character from Liza e as Malas, in an off-white hoodie at her board advisory desk.

Sarita Venancio

Across Canada
Board Advisor & Compliance

Visiting the team, following the process and offering guidance along the way.