Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

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Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

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Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Sarita Venancio — Board Advisor & Compliance

Sarita Venancio, human character from Liza e as Malas, in an off-white hoodie at her board advisory desk.

Across Canada · Off-white

Board Advisor & Compliance

I am Sarita, Liza’s human and a member of the Hoodies & Paws board. I visit the team across Canada to see how the work is progressing, ask questions and help them think through their next steps.

Following the process, together

With Liza, I review plans and responsibilities. With Charlotte, I discuss how the designs connect to the story. With Maya, I follow production and the sample checks. With Miguel, I listen to what customers need and how the team responds.

My role is advisory: helping the team consider its responsibilities, review information carefully and follow through on its decisions. Liza remains our central character; the four friends lead the adventure.

From the book to the board

In Liza e as Malas, I help Liza understand unfamiliar words, costs and plans. My place in the brand extends that support, with an off-white palette and a notebook ready for the next visit.

Meet Liza and the team · Read Charlotte’s collection notes