Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.

Which size should I choose?

Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.

Talk to a human
Shipping & delivery

Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.

Talk to a human
Returns & exchanges

Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.

Talk to a human
Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

Talk to a human
Talk to a human

Prepared answers from our story world. For personal order help, contact our human team.

Miguel — Customer Happiness | H&P Kids

Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Alberta · Vancouver

Meet Miguel

Miguel is a chocolate Labrador and the patient friend who repeats a new English word until Liza feels ready to try it. He loves his harmonica, has a sense of humour and uses a wheelchair that supports his hind legs as part of everyday life.

At the H&P Kids Office

Customer Happiness Director

Miguel looks after Customer Happiness. He asks what people need, explains sizes and delivery, listens when a mistake happens and helps the team put it right.

Inside the story

In Liza e as Malas, kindness becomes a practical skill: listening carefully and keeping a promise.

One of four friends in the single book accompanying Collection 01.

Discover Liza e as Malas · Meet the four friends

Visit my desk

Try Miguel's activity in the H&P Kids Office