Miguel’s Help Desk
Miguel’s Help Desk
Hi. Miguel here. Customer Happiness. Choose a question and I’ll point you in the right direction.
Which size should I choose?
Check the measurements on the product page when the collection is available. Compare them with a garment that fits comfortably. Need help? Ask our human team.
Talk to a humanShipping & delivery
Delivery options and estimates depend on the item and destination. Check the shipping information before placing an order.
Talk to a humanReturns & exchanges
Something isn’t right? Read the current policy and contact our human team about your order. This desk cannot approve a return.
Talk to a humanWhere is my order?
Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.
Talk to a humanPrepared answers from our story world. For personal order help, contact our human team.
THE H&P KIDS OFFICE
Come in. We have an idea.
Meet the four friends from Liza e as Malas. Choose a desk, try an activity and discover how they work together.
Ten pretend coins, a notebook of colours and one very important first hoodie. Where shall we start?
These short activities turn the book's ideas into conversations about choices, design, testing and care. No account or personal information is needed.
Try one choice together. Ask your grown-up what they would do, then tell them why you chose yours.
Try it your way, then change one choice. What happens? There can be more than one thoughtful answer.
Start at this desk, then discover the character and the book together. The activities use pretend choices and need no account.
CEO & Creative Director · British Columbia
Give ten coins a job.
“A good idea needs a plan. And perhaps a taller cushion.”
“Yes, the pearls are necessary.”
“Excellent idea. Now tell me the budget.”
You have 10 pretend coins. Choose how many to spend, save and share. Try a plan, then change it. There is more than one thoughtful answer.
That plan needs more than 10 coins. What could you change?
You still have coins to give a job. Where would you like them to go?
Your plan uses all 10 coins. What are you saving for, and why did you choose this balance?
Design Director · Montréal, Québec
Charlotte's colour notebook.
“A little change. Let us look at it again.”
“Un petit changement. Actually… three.”
“A sketch is an idea asking a question.”
Choose a colour story for a paper design. This is a creative activity, not a product order.
Calm greens and warm cream. In French, couleur means colour.
Deep berry and soft rose. In French, croquis means sketch.
Cool blue and soft ivory. In French, idée means idea.
Charlotte’s French Notebook
Little words from Montréal. Open a word to discover what Charlotte means.
Bonjour
Hello. Charlotte’s way of welcoming you into the studio.
Merci
Thank you. Good ideas deserve good manners.
Très chic
Very stylish. Charlotte says this when she approves the details.
Couleur
Colour. A small change can give a design a different feeling.
Croquis
Sketch. A quick drawing to explore an idea before making it.
Idée
Idea. Every hoodie starts with one.
Words discovered: / 6
Production & Quality Director · Toronto, Ontario
What should we do first?
“First, let us test one.”
“A test that finds a problem is a useful test.”
“One sample first. Then the boxes.”
The team has a hoodie design. Before making lots of them, Maya needs to choose the next step.
Exactly. One sample helps the team check the pocket, print, measurements and washing before making a batch.
Try again. A design is a beginning; the friends still need to find out how the first hoodie works.
The sample has a crooked pocket. What next?
That is Maya's approach: notice the problem, correct it and check again. Testing helps an idea become better.
A crooked pocket is useful information. What could the team improve before customers receive their hoodies?
Customer Happiness Director · Alberta
At Miguel's help desk.
“Let us listen first. Then we can work it out.”
“No worries. We will figure it out.”
“I was practising harmonica. Customer Happiness called.”
A customer receives the wrong size in the story. Which reply shows care?
Yes. Miguel listens and helps put it right. Maya checks how the mistake happened, and Liza improves the team's checklist.
Try a reply that helps the person. Listening is the first part of Customer Happiness.
Need help with the real store?
These are prepared activities inspired by the book, not a live chat. For orders, availability or questions, contact our team.
Contact a person